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Terms of Use

Last updated: January 2026

The Short Version

  • • Ping is for personal relationship management, not commercial use.
  • • Be respectful when sharing — only share what others would be comfortable with.
  • • Your content is yours. We don't claim ownership of your data.
  • • Don't use Ping to harass, stalk, or harm others.
  • • We can suspend accounts that violate these terms.

1. Acceptance of Terms

By using Ping, you agree to these Terms of Use. If you don't agree, please don't use the service. We may update these terms occasionally — we'll notify you of significant changes.

2. What Ping Is

Ping is a personal tool for maintaining relationships. It helps you remember what matters, reach out naturally, and know when not to. Ping is designed for individual, non-commercial use.

3. Your Account

You're responsible for keeping your account secure. Use a strong password and don't share your credentials. You must be at least 18 years old to use Ping.

4. Your Content

You retain ownership of everything you add to Ping — contacts, memories, notes, and stories. By using Ping, you grant us a limited license to store, process, and display your content to provide the service.

5. Acceptable Use

When using Ping, you agree not to:

  • Use Ping to harass, stalk, or harm others
  • Share content about others without their reasonable expectation of privacy
  • Upload illegal content or content that violates others' rights
  • Attempt to access other users' accounts or data
  • Use automated tools to scrape or extract data
  • Use Ping for commercial purposes without permission
  • Interfere with the service's operation or security

6. Sharing and Privacy

When you share content through Ping (like Shared Stories), you're responsible for ensuring you have the right to share it. Don't share information about others that they wouldn't want shared. See our Content Guidelines for more detail.

7. Subscriptions

Ping's subscription feature lets others follow your shared stories. Subscribers only see what you explicitly publish — they don't have access to your contacts, notes, or private data.

8. AI Features

Ping uses AI to provide suggestions and insights. These features are designed to help, not to make decisions for you. AI suggestions may not always be accurate — use your judgment.

9. Service Availability

We strive to keep Ping available, but we can't guarantee 100% uptime. We may need to perform maintenance or updates that temporarily affect availability.

10. Account Termination

You can delete your account at any time from Settings. We may suspend or terminate accounts that violate these terms. If we terminate your account, we'll explain why and give you an opportunity to export your data when possible.

11. Limitation of Liability

Ping is provided "as is." We're not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you've paid us in the past 12 months.

12. Changes to Terms

We may update these terms. For significant changes, we'll notify you via email or in-app notification at least 30 days before they take effect.

13. Contact

Questions about these terms? Email us at [email protected] or visit our Contact page.