What We Collect
Ping collects information you provide directly: your account details, contacts you add, memories you record, and preferences you set. We also collect basic usage data to keep the service running smoothly.
Information You Provide
- Account information: Name, email address, and authentication credentials
- Contact data: Names, notes, and relationship context you add
- Memories and tiles: Events, places, and moments you choose to record
- Preferences: Settings for notifications, sharing, and AI features
Information We Collect Automatically
- Usage data: Features used, session duration, and error logs
- Device information: Browser type, operating system, and device identifiers
How We Use Your Data
We use your information to provide and improve Ping. Specifically:
- To power core features like contact management and memory storage
- To generate AI suggestions (meaningful moments, open loops, preferences)
- To send notifications you've opted into
- To fix bugs and improve the service
What We Don't Do
- We don't sell your data to third parties
- We don't show you targeted advertising
- We don't track you across other websites
- We don't share your contact information with other users
- We don't use your data to build profiles for advertisers
AI and Your Data
Ping uses AI to help you maintain relationships. When AI features analyze your data:
- Processing happens to serve you, not to profile you
- We don't use your data to train general AI models
- You can disable AI suggestions at any time
- AI suggestions are based only on your own data, not others'
Data Sharing
We share your data only when:
- You explicitly choose to share (like publishing a story)
- Required by law (with proper legal process)
- Necessary for service providers who help run Ping (under strict agreements)
Your Rights
You have full control over your data:
- Access: Export all your data anytime from Settings
- Correction: Edit any information you've provided
- Deletion: Delete your account and all associated data
- Portability: Download your data in standard formats
Data Security
We protect your data with industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. See our Data & Security page for details.
Contact Us
Questions about privacy? Email us at [email protected] or visit our Contact page.